Providing access to accurate information for rapid resolution
Fast Track for Customer Support Teams: Ensuring First Time Resolutions
Fast Track gives customer support teams instant access to accurate information so they can easily resolve campaign issues. See communications from the player's perspective, verify what and when a player received content, and work seamlessly with your existing customer support solution. With the right tools in place, you can ensure your first-time resolutions are fast and accurate.
Player timeline
Provides a single, comprehensive view of everything a player has received, making investigations smoother and less frustrating.
Visual previews
Provides an accurate visual representation of what has been sent to the player, enabling easier resolution of queries and improved first contact resolutions.
Integration with existing CS solution
No need to juggle multiple back offices. The player timeline can be embedded into your existing support tools, streamlining your workflow.
Faster resolution times
Quickly address player concerns and requests with direct access to all necessary information.
We receive great support day to day with developments and general queries.
I have really enjoyed the collaboration with Fast Track. Whatever the project or challenge might have been, Fast Track have always been able to assist us and find solutions when we have needed them.
We are able to do more effective work and in a week we can do the work for a full month.
The possibility to react in real time is what you need to be successful and it’s something Fast Track does really well. This was the main reason we chose Fast Track among many other possible providers
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Empowering entire organisations
“We are able to do more effective work and in a week we can do the work for a full month.”
CASHMIO
Explore our unified platform
Your productivity toolbox
An all-in-one platform delivering comprehensive iGaming solutions to scale your player engagement. Capture key moments on-site, automate tasks and create meaningful, localised campaigns in minutes. Features that will bring you unprecedented levels of productivity and efficiency.
AI 1:1 Experiences
Leverage the power of AI to Scale your player engagement with hyper-personalised strategies.
AI Content Generation
Save time and resources by using AI to create high-quality messaging and personalised content for your campaigns.
AI Suggestions
Maximise player engagement through AI-driven content suggestions tailored to each user's preferences and behaviour.
AI Campaign Localisation
Cater to a global audience with ease, expanding your reach through automated campaign localisation, and ensuring consistent messaging.
Multi-brand Management
With Player Origins, you can efficiently manage multi-brand campaigns without repeating tasks and benefit from unified reporting.
On-site Engagement
Capture and engage players at crucial moments on your website.
System Messaging
Send transactional messages with ease.
Multi-channel
Orchestrate all channels, including the bonus platform, for a seamless experience.
Lifecycle Automation
Streamline onboarding, retention, upselling, churn prevention, and reactivation with automated workflows.
Management Alerts
Stay informed with internal alerts for important moments.
Real-time Data
Access consolidated, actionable data in one central location.
Open Platform
Integrate a wide range of services and tools to meet your unique needs.