Version 1.2

Take a look at all the changes coming your way with Platform Version 1.2

🚦‍ Status

Environment
Release Status
Release Date
Staging
​✅‍
3rd Feb 2021
Production
✅‍
9th - 16th Feb 2021

🎁 New Features

🧪 Test Your Activities Before Sending

We’ve added a new function to enable you to test your activities before you send them out to your customers. You can either Test All Actions with a click of a button or choose to test the individual actions and translations separately.

Create Multiple Test Users

Create test users using players from within your database in order to test any action groups, actions or translations.
Create Test User
Create Test User
Find out more info here.

Preview Communication Profiles

Send all communication profiles within one activity to your designated test user(s) with a few easy clicks.

Activity Testing Overrides Consents

Your Test user will receive all selected test actions regardless of the opt-in status, blocks and consents.

Test Any Actions

Now you can easily send your test users any Action using the “Test Action” function within the Activity.
Test Action group
Test Action group
Find out more here.

🧱 Email Builder-Content Blocks

Build Email Templates Using Content Blocks
We have added an all-new way of creating emails by allowing you to construct them using Content Blocks. This allows you to personalise your content, re-use content blocks and minimise the number of templates you need to create.
Conditions can be added to Content Blocks, and standard email templates, that allow you to create dynamic content based on segmentation. Creating a campaign email relevant to both slot and casino players? Perhaps you would like a conditional content block at the bottom of the email that conditionally targets them with appropriate game content? Then this tool is for you!
This is only the starting point for the new email templates and we would be delighted to get your feedback on additional enhancements. If you would like more detailed information please read below.

FT Templating Language

We are introducing a new templating language to enhance the way we currently create and render HTML templates. The language consists of a new set of tags that can be used in addition to the standard HTML tags within FT HTML templates. The new tags will be mainly used to render conditional content and have reusable blocks of HTML (See content blocks below).

FT Content Blocks

An FT Content Block is nothing more than a block of code that can contain HTML as well as <ft-condition> and <ft-content> tags.
Read more here.

<ft-condition> - (conditional tag)

This tag can be used to conditionally display certain blocks of code. This can be used to display different versions of an email to different segments of your audience from the same send-out.
Read more here.
Conditional Tag
Conditional Tag

<ft-content> - (content tag)

This tag can be used to render a predefined block of code. This could be used for example to provide different email styling such as headers/footers based on the player’s profile.
Add Content Blocks
Add Content Blocks

✨‍ Improvements

💜 Lifecycle Improvements

View/Edit Lifecycle Entry Conditions

You can now see and edit the entry conditions (trigger and segment) from inside the Lifecycle Version from within Dev status.
Update Lifecycle Entry Conditions
Update Lifecycle Entry Conditions
Read more here.

Updated View for Partially Stopped Lifecycle

In addition to the green blinking dot to show a running Lifecycle, we have now also added an orange blinking dot next to partially stopped Lifecycles from the Lifecycle overview.
Partially Stopped Lifecycle
Partially Stopped Lifecycle

Lifecycle Activated and Deactivated Dates

You can now check exactly when a Lifecycle was started and if applicable stopped from within the Lifecycle view.

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✨‍ Other Improvements

Check What Your Email Will Look Like on Different Devices

Preview your email from the QA portal in Mobile, Tablet or Desktop view.
Mobile View
Mobile View

Import Individual Action Groups

You can now import and append individual Action Groups to an Activity without overwriting the original Action groups.

Activity Send-out Warning Message

We've implemented a warning inside the FT CRM Activity panel to let you know if your activity firing conditions need to be adjusted in order to accommodate the selected segment size or the number of actions.

Improved Player Timeline

We have added a more detailed view of the Player timeline to display the Email Subject line, Bonus Code and Activity Name.
Sent, delivered and opened status now visible from the player timeline for SMS and Email.
Player Timeline
Player Timeline

Smart Segment Visibility

You can now preview the conditions of a Smart Segment from the Activity and the QA portal.

Cached Performance Enhancement

We improved system performance by caching segment counts to avoid sending multiple segment count commands.
Segment Count
Segment Count

🐛‍ Bug Fixes

  1. Tooltip placement and visibility fixed to display correctly on screen
  2. Disabled segment fields are hidden from the action fields suggestion dropdown within activity set-up
  3. It is now possible to save custom events within a Lifecycle when adding as during or ending events
  4. Time-out feature / getting logged out of FT CRM has been fixed
  5. SMS character count accuracy improved for JP characters
  6. SMS character count ignores spaces before and after text for improved accuracy

​🔎‍ Other

Some cosmetic updates and minor fixes have also been included.